Contact Us
Got a question about one of the sweepstakes casinos on our list, spotted something that needs updating, or just want to flag a broken link? Here's how to reach us, what we can help with, and what's better directed elsewhere.
How to reach the Sweepstakes Casinos team
The quickest way to contact us is by email at [email protected]. We read every message that comes in, though response times can vary depending on volume — we generally aim to reply within a few business days.
When you write in, it helps to include as much detail as possible: the name of the operator you're asking about, a screenshot if you're reporting a technical issue with the site, and your general location (state) if your question relates to eligibility or availability, since sweepstakes casino access varies from state to state.
What we can help with
- Corrections or updates to our reviews — for example, if a welcome offer, eligible-state list, or redemption threshold has changed for an operator such as Spinblitz, Crown Coins, or any other site featured on this page.
- Feedback on your own experience signing up, claiming a bonus, or requesting a redemption at any of the platforms we cover.
- General questions about how the sweepstakes model works, how Gold Coins and Sweepstakes Coins differ, or how our ratings are put together.
- Suggestions for operators or topics you'd like to see us look into.
What we can't help with
We're an independent review site, not a customer support desk for any of the operators listed here. If you're having trouble with a specific account — a delayed redemption, a login issue, a verification hold, or a question about a bonus you claimed — that has to go through the operator directly. Every sweepstakes casino publishes its own support contact and terms and conditions, and only the operator can access your account details or resolve account-specific problems.
Similarly, we can't offer legal advice on whether a particular platform is permitted to operate in your state. Sweepstakes casino availability is decided state by state, laws change, and operators frequently update which states they serve. If you have a specific legal question about your own situation, check the operator's current terms or speak with a legal professional in your state — we'd rather point you in the right direction than guess.
Before you write in, a few things worth checking first
- Eligibility and age requirements differ by operator — some allow sign-ups from 18, others require 21 — so check the specific site's terms if you're unsure whether you qualify.
- No purchase is necessary to play at a legitimate sweepstakes casino. If you're being told otherwise by a site, that's worth reporting to us so we can look into it.
- Redemption of Sweepstakes Coins usually involves identity verification and a minimum threshold — delays are often tied to these steps rather than a fault with the platform itself.
- If your question is about responsible play, our Responsible Gambling page has resources worth reading first.
Other pages that might answer your question already
Before reaching out, it's worth checking whether we've already covered your question elsewhere on the site. Our About Us page explains how we review and rate sweepstakes casinos, and our Terms and Conditions page covers how this site itself operates, including our approach to affiliate relationships. If you play on Non-GamStop UK sites too, that's covered separately on our Non GamStop Casinos page.
A note on how we work
Sweepstakes Casinos may earn a commission when readers sign up to an operator through links on this site. That doesn't influence how we rate or rank the platforms we cover, and it doesn't cost you anything extra. If you contact us about a review, we'll look into it on its merits regardless of any commercial relationship involved.